With property, you'll often hear that it's all about location. The same applies to us and we've paid close attention to our own location; nestled amongst a close community that's buzzing with trades and businesses of all types, attracting a wide range of people.
Hull isn't a very big city and we know our primary areas like the back of our hands. We also know the people and can give informed advice on local properties whether you're a local buyer or property investor, or are based 'out of town'. In fact, more and more people are coming to us for advice and guidance about their next property who don't know Hull at all so who better to ask than the Hull Property Expert?
That's fine by us and just about sums us up, paying attention to matching the right properties with the right people. We simply aim to make sure we're offering what they need (and not what we think they should want) backed up with a warm welcome and great service.
The same goes for our staff too. We put a lot of emphasis on staff training and development, particularly in the areas of customer service and adopting new technologies. We employ local people and put a great deal of our success down to respecting and serving our local community.
We know the public image of estate agents still isn't great, despite the progress that modern, professional firms like ours are making. The only way we can convince people that we one of the 'good ones' is to treat every property and every customer as the most important ones we have.
It's about paying absolute attention to the details and getting it right first time.
It's about communication that involves listening as much as talking. We make ourselves available and keep you informed.
It also means recognising that timing is everything – property alerts and prompt viewings if you're looking for the perfect home, quick response and action to get your property onto the market if you're selling or letting.
There's a big difference between cost and value.
We don't do cut-price headlines or too-good-to-be-true offers.
That means of course that at first glance, we're not the cheapest and if you're looking for an ultra low-cost package, we're possibly not right for you.
But, if you appreciate the difference between cost and value then we're definitely right for you. Our prices represent excellent value for money because they include everything, there're no hidden extras and we've thought about the important details many other agents don't include.
You may wonder how a local, single branch estate agency can call themselves 'property experts'? In reality it's quite simple, we make it our business to get to know what's happening in the local property scene and to understand the needs and concerns of the people we deal with. We're not a franchise or a satellite branch of a much bigger organisation and as independents in a very competitive market we have to offer something different and better and we do! When it comes down to buying, selling and letting property you'll find all our experience, expertise and development in the one place so you get our best service, our best people and our property expertise all day long!
We're big on training and innovation and have grown our business organically. We keep services such as tenant vetting in-house and use our local knowledge and experience of the market to back-up or double-check what the searches and reports tell us.
We have a wide rage of services which include property management , Property sales , HMO management and serviced accommodation. Our staff are trained on many property investment strategies which include rent to rent , purchase lease options and many more ways investors can operate their property portfolio.
What originally started in 2013 as a hobby turned small business for Joni Higson with assets of just of £40, a stack of business cards and a pocket full of persistence, today a thriving estate agency with a team of ten and new premises on Hull's busy Chanterlands Avenue.
Along the way, Joni's determination has been matched with hard work to overcome difficult market conditions, a changing industry and inevitable knock-backs. The underlying strength of the business was, and remains it's approach and ethos and by 2014 Joni, along with business partner Jeremy Heath, formed Higson Homes as a limited company with Jeremy bringing both industry insight and business experience to provide an all-round view of how a great product can be built on the back of giving the customer what they want.
We have dedicated team member who are trained on their individual roles in the company. For a landlord it is a one stop shop service and they have a dedicated accounts manager who control and look after their assets. We are always looking to grow and to give opportunity to others. We recruit not always on experience but on wiliness to learn new skills & personalities. Skills can be taught however its important that the customer is dealing with a member of staff who shows integrity and passion which gives the customer experience a better one.